Last Updated: 19 June 2025
Welcome to Nano Card, a service provided by Nano Advanced Services Limited (“we,” “us,” or “our”), a company registered in Hong Kong. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile app, and related services (collectively, the “Services”).
By accessing or using our Services, you acknowledge and agree to this Privacy Policy. If you do not agree, please refrain from using the Services.
This Policy complies with the following regulations:
EU General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
Hong Kong Personal Data (Privacy) Ordinance (PDPO)
Israel Protection of Privacy Law (PPL)
UAE Federal Decree-Law No. 45 of 2021 (PDPL)
We collect information you voluntarily provide, including:
Account Registration: Full name, email, phone number, password
KYC Verification: Government-issued ID (passport, ID card), proof of address, selfie
Payment Information: Wallet addresses, transaction details, linked payment methods
Customer Support: Any data shared during interactions with our support team
We automatically collect:
Device Information: IP address, browser type, OS
Usage Data: App navigation, page views, session durations
Location Data: Collected with consent for fraud detection and compliance
We may receive data from:
KYC and Compliance Providers: e.g., Interlace.money
Analytics Services: e.g., Google Analytics, Apple App Store Analytics
We use your information to:
Provide and manage Services (e.g., transactions, account access, card issuance)
Meet legal and regulatory obligations (e.g., KYC/AML checks, fraud prevention)
Improve our Services and user experience
Deliver customer support
Send marketing communications (only with your explicit consent, which you can withdraw at any time)
We do not sell your personal data.
We may share your information:
With authorized service providers for KYC, payment processing, and analytics
To comply with legal obligations, including court orders or regulatory requirements
During business transfers (e.g., mergers, acquisitions, restructuring)
We employ industry-standard security practices, including:
Encryption: AES-256 for sensitive personal data
Secure Transactions: End-to-end encryption for payments and wallet interactions
Access Controls: Multi-factor authentication (2FA), optional biometric login
You have the right to:
Access: Request a copy of your personal data
Correction: Request updates to inaccurate or outdated data
Deletion: Request deletion of your account and data (subject to regulatory requirements)
Restriction: Limit processing of your data for specific purposes
Data Portability: Request transfer of your data in a machine-readable format (where applicable)
Opt-Out of Sharing (CCPA): Limit non-essential data sharing
To exercise your rights, email us at Privacy@nanocard.co. We respond within:
30 days for GDPR and CCPA requests
40 days for PDPO-related requests
Identity verification may be required before we act on your request.
We retain your information based on the following:
Active Accounts: Data retained for the duration of service usage
Closed Accounts: Data retained for up to 7 years to comply with financial, tax, and fraud laws
Marketing Data: Retained until you opt out
We use cookies for:
Analytics
Security
Personalization
You can manage cookie preferences through:
Our cookie consent banner
Your browser settings
Essential cookies do not require consent. Non-essential cookies (e.g., for marketing or analytics) require explicit opt-in.
Your data may be transferred or processed in jurisdictions outside your country of residence. We ensure compliance with relevant laws by using mechanisms like:
Standard Contractual Clauses (GDPR, UAE PDPL, PPL)
Other legally recognized safeguards
Our Services are not intended for users under the age of 18.
Where applicable (e.g., under GDPR for users under 16 or UAE PDPL), we require verifiable parental consent.
If we unknowingly collect data from a minor, we will delete it promptly upon discovery.
Our platform may include links to third-party services (e.g., Apple Pay, Google Pay). We are not responsible for their privacy practices. Please review their privacy policies before use.
We may update this Privacy Policy as necessary.
The latest version will always be available at: https://app.nanocard.co/privacy-policy/
For material changes, we will notify you via email or in-app notifications.
For inquiries or to exercise your data rights, please contact:
Email: Privacy@nanocard.co
Address:
Nano Advanced Services Limited
367–375 Queen’s Road, Central, Hong Kong
Data Protection Officer (DPO): For GDPR and UAE PDPL matters, contact DPO@nanocard.co