Nano Card Privacy Policy

Last Updated: 19 June 2025

1. Introduction

Welcome to Nano Card, a service provided by Nano Advanced Services Limited (“we,” “us,” or “our”), a company registered in Hong Kong. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile app, and related services (collectively, the “Services”).

By accessing or using our Services, you acknowledge and agree to this Privacy Policy. If you do not agree, please refrain from using the Services.

This Policy complies with the following regulations:

• EU General Data Protection Regulation (GDPR)

• California Consumer Privacy Act (CCPA)

• Hong Kong Personal Data (Privacy) Ordinance (PDPO)

• Israel Protection of Privacy Law (PPL)

• UAE Federal Decree-Law No. 45 of 2021 (PDPL)

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

• Account Registration: Full name, email, phone number, password

• KYC Verification: Government-issued ID (passport, ID card), proof of address, selfie

• Payment Information: Wallet addresses, transaction details, linked payment methods

• Customer Support: Any data shared during interactions with our support team

2.2 Information We Automatically Collect

We automatically collect:

• Device Information: IP address, browser type, OS

• Usage Data: App navigation, page views, session durations

• Location Data: Collected with consent for fraud detection and compliance

2.3 Information from Third Parties

We may receive data from:

• KYC and Compliance Providers: e.g., Interlace.money

• Analytics Services: e.g., Google Analytics, Apple App Store Analytics

3. How We Use Your Information

We use your information to:

• Provide and manage Services (e.g., transactions, account access, card issuance)

• Meet legal and regulatory obligations (e.g., KYC/AML checks, fraud prevention)

• Improve our Services and user experience

• Deliver customer support

• Send marketing communications (only with your explicit consent, which you can withdraw at any time)

4. How We Share Your Information

We do not sell your personal data.
We may share your information:

• With authorized service providers for KYC, payment processing, and analytics

• To comply with legal obligations, including court orders or regulatory requirements

• During business transfers (e.g., mergers, acquisitions, restructuring)

5. Data Protection & Security

We employ industry-standard security practices, including:

• Encryption: AES-256 for sensitive personal data

• Secure Transactions: End-to-end encryption for payments and wallet interactions

• Access Controls: Multi-factor authentication (2FA), optional biometric login

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data

• Correction: Request updates to inaccurate or outdated data

• Deletion: Request deletion of your account and data (subject to regulatory requirements)

• Restriction: Limit processing of your data for specific purposes

• Data Portability: Request transfer of your data in a machine-readable format (where applicable)

• Opt-Out of Sharing (CCPA): Limit non-essential data sharing

To exercise your rights, email us at Privacy@nanocard.co. We respond within:

• 30 days for GDPR and CCPA requests

• 40 days for PDPO-related requests

Identity verification may be required before we act on your request.

7. Data Retention

We retain your information based on the following:

• Active Accounts: Data retained for the duration of service usage

• Closed Accounts: Data retained for up to 7 years to comply with financial, tax, and fraud laws

• Marketing Data: Retained until you opt out

8. Cookies & Tracking

We use cookies for:

• Analytics

• Security

• Personalization

You can manage cookie preferences through:

• Our cookie consent banner

• Your browser settings

Essential cookies do not require consent. Non-essential cookies (e.g., for marketing or analytics) require explicit opt-in.

9. International Data Transfers

Your data may be transferred or processed in jurisdictions outside your country of residence. We ensure compliance with relevant laws by using mechanisms like:

• Standard Contractual Clauses (GDPR, UAE PDPL, PPL)

• Other legally recognized safeguards

10. Children’s Privacy

Our Services are not intended for users under the age of 18.
Where applicable (e.g., under GDPR for users under 16 or UAE PDPL), we require verifiable parental consent.
If we unknowingly collect data from a minor, we will delete it promptly upon discovery.

11. Third-Party Links

Our platform may include links to third-party services (e.g., Apple Pay, Google Pay). We are not responsible for their privacy practices. Please review their privacy policies before use.

12. Changes to This Policy

We may update this Privacy Policy as necessary.

• The latest version will always be available at: https://app.nanocard.co/privacy-policy/

• For material changes, we will notify you via email or in-app notifications.

13. Contact Us

For inquiries or to exercise your data rights, please contact:

• Email: Privacy@nanocard.co

• Address:
  Nano Advanced Services Limited
  367–375 Queen’s Road, Central, Hong Kong

• Data Protection Officer (DPO): For GDPR and UAE PDPL matters, contact DPO@nanocard.co